Return Policy

At Bigbasketuk, we want you to be satisfied with your purchase. If you need to return an item, please review our return policy below.

30-Day Return Window

We offer a 30-day return period from the date of delivery. To be eligible for a return, items must meet the following conditions:

• The item must be unused and unopened
  
• The item must be in its original packaging
  
• The item must be in the same condition as received
  
• We reserve the right to refuse returns that do not meet these conditions.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing parts, you must notify us within 48 hours of delivery.

Please contact our customer support team with:

• Your order number
  
• Clear photos of the item and packaging
  
• A brief description of the issue
  

Reports made after 48 hours of delivery may not be eligible for replacement or refund.

Return Postage

Customers are responsible for return shipping costs when returning items for the following reasons:

• You changed your mind
  
• You no longer need the item
  
• You found the product cheaper elsewhere
  
• You did not like the item
  
• You are not satisfied with the product quality
  

Return postage will not be reimbursed for the above reasons.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method.

Please allow 3–7 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding returns, please contact our support team with your order number and details of the issue.