IMPORTANT: Before returning damaged or faulty goods we request that you contact us.

• All damages or shortages must be reported to us within 3 days of receipt of goods

• A full refund for damaged or faulty items will be made.

• We cannot be held liable for goods shipped in good faith to an incorrect address due to wrong details having been entered on your registration form.

• We cannot accept a return on any personal hygiene items where the original packaging has been opened/unsealed or used . Items must be returned by a registered Courier or the Royal Mail for insurance purposes.

• It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by us in the original state, unused and undamaged.

• Important notice for overseas shipments : Please contact us before placing any order for overseas.

Carriers will not transport certain products overseas, these include:

Class One : Explosives: Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect, with substantial instantaneous release of heat and gas. All explosives are prohibited. Examples: Nitroglycerine; Fireworks; Blasting caps; Christmas Cracker Snaps; Igniters; Fuses; Flares; Ammunition, etc.

Class Two: Gases compressed, liquified or dissolved under pressure: Permanent gases which cannot be liquified at ambient temperatures; liquified gases, which become liquid under pressure at ambient temperatures; dissolved gases which are dissolved under pressure in a solvent.

1. All flammable compressed gases are prohibited. Examples: Hydrogen; Ethane; Methane; Propane; Butane; Cigarette lighters; Gas Cylinders for camping stoves, blowlamps, etc.

2. All toxic compressed gases are prohibited. Examples: Chlorine; Flourine,etc.

3. All non-flammable compressed gases are prohibited. Examples: Carbon Dioxide; Nitrogen; Neon; Fire Extinguishers containing such gases, etc.

4. All aerosols are prohibited.

Class Three : Flammable Liquids: Liquids, mixtures of liquids, or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5° C is prohibited. Examples: Acetone; Benzene; Cleaning Compounds; Gasoline; Lighter Fuel; Paint Thinners and Removers; Petroleum; Solvents, etc.

This is not a complete list of products deemed as 'Dangerous'. If you are arranging your own shipping we strongly advise that you check with them regarding any potential dangerous goods.