Our Policies

Returns & Refund Policy

At Bigbasketuk, we want you to be satisfied with your purchase. If you need to return an item, please review our return policy below.

30-Day Return Window

We offer a 30-day return period from the date of delivery. To be eligible for a return, items must meet the following conditions:

  • The item must be unused and unopened
  • The item must be in its original packaging
  • The item must be in the same condition as received
  • We reserve the right to refuse returns that do not meet these conditions.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing parts, you must notify us within 48 hours of delivery.

Please contact our customer support team with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

Reports made after 48 hours of delivery may not be eligible for replacement or refund.

Return Postage

Customers are responsible for return shipping costs when returning items for the following reasons:

  • You changed your mind
  • You no longer need the item
  • You found the product cheaper elsewhere
  • You did not like the item
  • You are not satisfied with the product quality

Return postage will not be reimbursed for the above reasons.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method.

Please allow 3–7 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding returns, please contact our support team with your order number and details of the issue.

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Shipping Policy

At Bigbasketuk, we aim to deliver your order quickly, safely, and reliably. We work with trusted UK courier services to ensure your parcels arrive on time.

Shipping Partners

We ship orders using the following courier services depending on parcel size, weight, and destination:

  • Royal Mail
  • Evri
  • DPD
  • Yodel
  • ParcelForce

The courier used for your order may vary to ensure the most efficient delivery service.

Standard Delivery

Our standard delivery service is provided primarily via Royal Mail.

  • Estimated delivery time: 3–5 working days
  • Delivery times may vary during busy periods, public holidays, or due to circumstances outside our control.

Express / Speedy Delivery

For customers who need their items sooner, we offer faster delivery options at checkout for an additional postage charge. These services are fulfilled through express courier services such as DPD, ParcelForce, or Evri Express, depending on availability.

Additional Postage Areas :

Some remote or offshore locations in the UK require additional postage charges due to higher courier delivery costs. Orders shipping to these areas may incur an additional shipping fee.

The following postcode areas are typically classified as extended delivery zones:

Highlands and Islands” means the parts of Scotland that have postcodes with the following pre-fixes: “ZE”; “HS”; “KW”; “IV”; “AB12-14 inclusive”; “AB23”; “AB30”; “AB31-39 inclusive”; “AB41-45 inclusive”; “AB51-56 inclusive”; “FK17-22 inclusive”; “PA17-80 inclusive”; “PH3”; “PH5-7 inclusive”; “PH10- PH11”; “PH13- PH50 inclusive”; “KA27 & KA28” and the Isles of Scilly that have the following pre-fixes: “TR21–25 inclusive”

If your delivery address falls within one of these postcode areas, additional shipping costs may apply. In such cases, we may contact you before dispatch to confirm the revised shipping charge.

Dispatch Time

Orders are typically processed and dispatched within 1–2 working days after payment confirmation.

Delivery Delays

While we always aim to deliver within the estimated timeframes, delays may occasionally occur due to:

  • Weather conditions
  • Courier network disruptions
  • High seasonal demand

We appreciate your understanding in such situations.

Contact

If you have any questions regarding shipping or delivery options, please contact our customer support team with your order number and delivery postcode.